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Your request has been received. We will review it and get back to you as soon as possible.
Next steps
- If your submission concerns a B2C transaction, we will provide consumer dispute handling guidance in line with Ukrainian requirements.
- If your request includes personal data, processing is carried out under Ukrainian data protection law based on the privacy policy.
- For any complaints, dispute resolution mechanisms and submission procedure should follow the approved consumer appeals and dispute settlement regulation.
Legal notices (Ukraine)
Mandatory information for online commerce and transactions is provided on the site in accordance with Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII.
For consumer protection, we provide consumer information and complaint handling / dispute resolution mechanisms for B2C transactions in accordance with Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.
Where personal data is collected or processed (e.g., through booking/lead forms or identifiers), processing complies with Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.
Commercial information intended for consumers is available in Ukrainian language to reduce compliance risk under Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.
Consumer appeals and dispute settlement should follow Про затвердження Порядку подання споживачами звернень та врегулювання спорів : Resolution; 1308 on April 10, 2024 № 183.
If any offer is presented as advertising (discounts, limited deals, pricing/conditions, availability), misleading or insufficient disclosure is prohibited under Закон України "Про рекламу" від 03.07.1996 № 270/96-ВР.