Privacy Policy

1. What personal data we collect

• Contact details you provide via forms (e.g., name, email address, phone number, message content).
• Data related to your requests (e.g., service inquiry details, selected options, timing).
• Technical and usage data (e.g., IP address, device/browser details, pages viewed, approximate location derived from IP) where applicable.

2. How we use personal data

We process personal data to:

• Respond to your inquiries and manage communications with you.
• Provide requested services or information related to your request.
• Operate and secure the website and detect/prevent fraud and abuse.
• Comply with legal obligations applicable to us in Ukraine.

3. Legal grounds for processing (Ukraine)

Our processing is carried out in accordance with applicable Ukrainian law, including:

• Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.
• For consumer-related matters, we may also act to ensure reliable consumer information, complaint handling, and dispute resolution mechanisms under: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.
• If processing relates to electronic commerce, we consider requirements under: Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII.
• Where marketing/advertising elements are shown on our pages, we ensure that information is not misleading and is sufficiently disclosed in line with: Закон України "Про рекламу" від 03.07.1996 № 270/96-ВР.
• We reflect practical instructions for consumer requests and dispute resolution in line with: Про затвердження Порядку подання споживачами звернень та врегулювання спорів : Resolution; 1308 on April 10, 2024 № 183.

4. Data sharing and recipients

We may share personal data with:

• Service providers that process data on our behalf (e.g., hosting, technical support), under confidentiality and security obligations.
• Government or competent authorities when required by law.

We do not sell your personal data.

5. Retention of personal data

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, and to comply with applicable legal requirements. Retention periods may vary depending on the type of request and applicable obligations.

6. Your rights

Depending on the nature of processing, you may have rights to access, correct, and/or request deletion or restriction of your personal data, as well as to withdraw consent where processing is based on consent. You may also object to processing in cases provided by law.

To submit consumer requests or resolve disputes, follow the practical instructions and contact options described on our dispute/complaint information pages. The procedure is aligned with: Про затвердження Порядку подання споживачами звернень та врегулювання спорів : Resolution; 1308 on April 10, 2024 № 183.

7. Cookies and similar technologies

If we use cookies or similar technologies, we process identifiers in accordance with Ukrainian law. Information about cookie usage (if applicable) is provided on the website pages where such technologies are used.

8. How to contact the data controller

If you have questions about this Privacy Policy or want to exercise your rights, contact us: